Privacy Policy

1. Who we are and the scope of this policy

AvenueSnipe provides software that helps eBay sellers find and analyze products, import product data, create and manage listings, monitor products, and automate marketplace workflows. This policy covers personal information processed through the avenueSnipe website, the Service, and related communications.

Where we act as the data controller for personal information you provide to us, we are responsible for deciding how and why it is processed. Where we process data on your instructions (for example, data you import and ask us to process so we can provide features to you), we act as your processor. For questions about this policy, contact us at [email protected].

2. Information you provide directly

We collect the information you give us when you use the Service:

• Account information — your email address and a password (stored only as a one-way, salted hash; we cannot read it). At sign-up we also record the version of our Terms of Service you accepted and the date, so we can show which version applies to your account.
• Referral information — if you sign up with a referral code, we record which partner invited you so their account can be credited in line with our referral arrangements.
• Settings and preferences — for example your display currency, marketplace, theme, notification choices, import, overlay, and monitoring preferences.
• Support correspondence — emails and other communications you send us, including at [email protected].

3. Information obtained through integrations

When you connect a third-party account, we process data from that provider only to provide the features you ask for:

• eBay connection — when you connect your eBay account through the eBay API, we store your eBay username, eBay user identifier, and the OAuth access and refresh tokens needed to sync on your behalf, and we access your eBay listings, orders, and selling information through the API to provide the features you use. You can disconnect the integration at any time.
• Amazon and supplier product data — when you import or scrape a product from Amazon or another supplier, we receive the product URL and content you choose to import (titles, descriptions, prices, stock, shipping details, images, and attributes). We do not request or store Amazon account credentials, and we only process what you ask us to import.

4. Information generated as you use the Service

As you use the Service we store the content and records you create, plus events needed to operate it:

• Your content — products, listings, listing templates, image overlays, and related data you create, import, or publish.
• Monitoring and history — price, stock, and inventory history, order-sync records, scraping activity (server-side or through your browser extension), and notifications we have sent you.
• Feature and analytics events — records of events in the Service (for example, actions you take and results generated) so we can operate features and understand usage. These are tied to your account.
• Billing and subscription records — your subscription status, Stripe customer and subscription identifiers, cancellation state, and records of billing events such as checkouts, renewals, and payment outcomes, so we can manage access and answer account questions.
• Referral records — where you take part in the referral programme as a partner, records of your partner status and any commissions.

5. Payment information

Payments for the Service are processed by Stripe. When you subscribe, you provide your payment details to Stripe, which handles the payment and stores any card details on its systems in line with its own privacy policy and PCI requirements. We receive from Stripe only what we need to operate your subscription — identifiers and status information, and notifications such as “payment succeeded” or “payment failed”. We do not store full payment-card numbers or card security details.

You can view invoices and manage your payment method through the Stripe Customer Portal, which you can reach from Settings → Account → Manage billing.

6. Technical information, cookies, and similar technologies

When you use the website or Service we process technical information such as IP addresses, browser and device information, and request logs. We use this to keep the Service secure, to protect against abuse (including rate limiting), and to diagnose problems.

We use cookies and local browser storage to keep you signed in and to remember preferences such as your theme. We do not use advertising or third-party tracking cookies. See our Cookie Policy for details of exactly what we use and how to control it.

7. How we use your information

We use the information described above to:

• create and manage your account, and verify your identity when you sign in or request account changes
• provide and operate the Service, including syncing your eBay data, importing and analysing products, creating and publishing listings you direct us to, monitoring and repricing, and syncing orders
• grant, manage, and protect subscription access, and handle billing events
• send you service communications — transactional email such as verification and password-reset messages, billing and payment notifications, monitoring and order alerts you have chosen, and the optional weekly report
• respond to support enquiries and resolve complaints
• secure the Service and prevent abuse, fraud, and unlawful activity
• understand how the Service is used, so we can fix problems and improve features
• comply with legal obligations, and establish, exercise, or defend legal claims

8. Legal bases for processing

Under the UK GDPR (and GDPR for EEA users), we rely on the following legal bases:

• Performance of a contract — to provide the Service you have agreed to use, including syncing and automation features you direct.
• Legitimate interests — to operate, secure, and improve the Service, to prevent abuse and fraud, to respond to enquiries, and to manage our business. We balance these interests against your rights.
• Legal obligation — where we are required to process information by law.
• Consent — where we ask for your consent for a specific purpose (for example, optional marketing communications if we ever send them). You can withdraw consent at any time.

9. Sharing your information

We do not sell personal information. We share it only where necessary to provide the Service or where the law requires:

• eBay — we exchange data with eBay through its APIs when you connect your eBay account, so the features you direct (listing, order sync, and so on) can work.
• Stripe — payment processing, subscription management, and the Customer Portal. Stripe acts as an independent or joint controller for its own required processing of your payment data, under its own privacy policy.
• Data and automation providers — ScraperAPI (proxy infrastructure used to retrieve product pages you ask us to scrape) and DeepSeek (AI text features, such as optimising listing titles and descriptions you choose to send). We send these providers only the content needed for the task you direct.
• Email provider — Zoho is used to send transactional and service emails such as verification, billing, and alert messages.
• Hosting and infrastructure — our hosting, edge, and security providers (including our CDN/security provider) that process logs and traffic to operate and protect the Service.
• Legal and regulatory bodies — where required by law, or where necessary to protect our legal rights, safety, or the rights of others.
• Professional advisers — such as legal or accounting advisers, where needed to operate our business.

10. International transfers

Some of the providers listed above (for example, Stripe, eBay, ScraperAPI, and DeepSeek) are based outside the UK and the EEA, and data you direct to them may be processed there. When we transfer personal information outside the UK or EEA, we rely on appropriate safeguards recognised by applicable law, such as adequacy decisions or standard contractual clauses, and we take steps to keep information secure. Where a provider you connect to (such as eBay) processes your data, its own terms and transfer arrangements apply.

11. Data retention

We keep personal information only as long as necessary for the purposes described in this policy:

• Your account and the content you create are kept for as long as your account is active.
• If you delete your account (see section 13), we delete the account and the data associated with it from our systems, except where we need to keep limited records for legal, accounting, or security reasons (for example, evidence of consent, or to prevent fraud).
• Security and request logs, and subscription-event records, are retained for a limited period where we have a legitimate need — for example, to investigate abuse or answer billing questions.
• Stripe retains records of your transactions in line with its own retention and legal requirements, independent of your AvenueSnipe account.

12. Security

We use appropriate technical and organisational measures to protect personal information, including encrypted connections in transit, hashed passwords, access controls on our systems, and restricted access to personal data. We do not store full payment-card details (see section 5). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Deleting your account and data

You can delete your account at any time from Settings → Account → Delete Account. You will be asked to confirm your password. Deleting your account cancels any active subscription (so you are not billed again) and permanently deletes your account and the data associated with it, including products, listings, templates, settings, and your eBay connection.

If you cannot use the in-app deletion flow, contact us at [email protected] and we will help.

14. Children

The Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to remove it.

15. Your rights

Subject to applicable law, you have the right to access the personal information we hold about you, to ask us to correct it, to delete it, to restrict or object to certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time.

You can exercise most of these rights from your account (for example, deleting your account or changing settings). For anything else, contact us at [email protected]. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (the UK data protection authority), or to your local supervisory authority if you are in the EEA.

16. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or within the Service.

17. Contact

Questions, requests, or complaints about this Privacy Policy should be sent to [email protected]. If you are writing about an intellectual-property or legal matter, please see our Legal Notices page for what to include.